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If you are a spend down or ticket-to-work participant and are signed up for automatic withdrawal (EFT) but received a paper invoice in the mail, you MUST send in your payment for this month to receive medical coverage beginning June 1, 2026. Please mail your payment to the address as instructed on the paper invoice, or you can make a payment through the participant Web portal.

Change Options

You can only change your health plan during certain times, including:

  • In the first 90 days you are enrolled in a Managed Care Plan
  • During your annual open enrollment period
  • If you meet one of the State-approved "just cause" reasons to change plans

Online

Request a change online at Memberportal.Mymohealthportal.com

By Phone

Call toll-free 1-800-348-6627

TDD/TTY: 800-735-2966, Relay Missouri: 711

  • Talk to a Choice Counselor Monday-Friday, 7am-6pm CT, to request to change your health plan or request a change Just Cause Transfer.
  • Use the automated health plan change system any time to change in your first 90 days or during Open Enrollment. Listen to the message then follow the prompt to make your change.

By Mail

You can request to change your health plan by mail by filling out a Health Plan Change Form. A copy of this form is included in the welcome packet you received. Mail the change form back in the return envelope to:

MO Health Net Enrollment Center
PO Box 771082
St Louis, MO 63177-1082

Contact Us

Have questions? We can help. Choice Counselors are available at 800-348-6627 to answer your questions Monday through Friday 7am to 6pm Central Standard Time.

PO Box 771082, St Louis, MO 63177-1082

Telephone:
  • Enrollment: 800-348-6627
  • Blind Pension: 855-479-5151
  • Premium Collections: 877-888-2811

Customer Service Hours: Monday through Friday 7am to 6pm Central Standard Time

Resources

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Appeals and Grievances
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FAQ

Phone Numbers

Managed Care Health Plans
  • Home State Health: 855-694-4663
  • Healthy Blue: 833-388-1407
  • UnitedHealthcare: 866-292-0359
  • Show Me Healthy Kids: 877-236-1020
  • MTM Healthy Blue: 1-888-597-1193
  • MTM United HealthCare: 866-292-0359
  • MTM Home State Health: 855-694-4663
  • TTY: 711
MO HealthNet Case Information
  • 800-392-1261
MO HealthNet Constituent Services
  • 800-392-2161
MO HealthNet Service Center (Call the Family Support Division’s Information Center)
  • 855-373-4636
Managed Care Enrollment Helpline
  • 800-348-6627
Third Party Liability Unit
  • 573-751-2005
Contact Your Health Plan
Toll Free Numbers

Missouri Department of Social Services is an equal opportunity
employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities. TDD/TTY: 800-735-2966, Relay Missouri: 711

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